1.Looking for a Secretary 1
2.The Boss and His Secretary 7
3.Reception 15
4.Booking and Appointmcnts 25
5.Travel Arrangements 32
6.Using the Telephone 40
7.The Telephone in Business 49
8.Using the Telephone Effectively 58
9.The Fffective Executive 75
10.Tlaking About Consultant 79
12.Executive Meeting 81
11.Call in the Consultant 85
13.Conference English 98
14.At a Conference 105
15.The Manager and Change 110
16.Filing Systems 117
17.Office Machine Systement 129
18.PR and Management 134
19.Business Letter -Writing 140
20.Telegram and Telex 152
AppendixⅠ 163
AppendixⅡ 166
AppendixⅢ 168
AppendixⅣ 171