CONTENTS 1
1 INTRODUCTION 1
Principles of Good Communication—Consideration． 1
2 ENQUIRIES ＆ REPLIES 20
3 QUOTATIONS，FIRM OFFERS ＆ SALES LETTERS 39
4 ORDERS ＆ ACKNOWLEDGMENTS 59
5 COMPLAINT ＆ ADJUSTMENT 79
6 TELEGRAMS ＆ TELEXES 97
7 TRANSPORT 137
8 PAYMENT＆SETTLEMENT OF ACCOUNTS 165
9 AGENCY 189
10 JOINT VENTURE ＆ TENDER 207
11 LEASING ＆ CONSULTANCY(PROCESSING TRADE) 222
12 CONSIGNMENT，BARTER ＆ COMPENSATION TRADE 237
13 MISCELLANEOUS CORRESPONDENCE 257
APPENDIXES 305