CONTENTS IN BRIEF 1
CHAPTER 1 BUSINESS CORRESPONDENCE BASICS 1
CHAPTER 2 ESTABLISHING BUSINESS RELATIONS 17
CHAPTER 3 STATUS ENQUIRIES 31
CHAPTER 4 INQUIRIES REPLIES 40
CHAPTER 5 OFFERS AND COUNTER-OFFERS 52
CHAPTER 6 ORDERS AND ACKNOWLEDGEMENTS 66
CHAPTER 7 PACKING MARKING 80
CHAPTER 8 SHIPMENT 92
CHAPTER 9 INSURANCE 104
CHAPTER 10 PAYMENT BY LETTER OF CREDIT 116
CHAPTER 11 PAMENT BY OTHER METHODS 129
CHAPTER 12 COMPLAINTS AND ADJUSTMENTS 141
CHAPTER 13 SALES PROMOTION 154
CHAPTER 14 MODES OF TRADE 167
CHAPTER 15 ELECTRONIC CORRESPONDENCE 186
CHAPTER 16 MISCELLANEOUS CORRESPONDENCE 196
APPENDICES 211
BIBLIOGRAPHY 229