Map of the book 4
Acknowledgements 6
Introduction 7
Social and TravelUnit 1 How are things? 10
Unit 2 Can I take your coat? 14
Unit 3 I'm looking for a flat 18
Unit 4 I'd like a refund,please 22
Unit 5 Is there anything on? 26
Unit 6 I've got a pain in my arm 30
Unit 7 I could do with a break 34
Unit 8 It's an amazing place! 38
Review 1 45
Work and StudyUnit 9 Shall we say five o'clock? 44
Unit 10 I'd like to open an account 48
Unit 11 My bag's been stolen 52
Unit 12 Can I take a message? 56
Unit 13 Let's get started 60
Unit 14 Good morning,everyone 64
Unit 15 Good afternoon,everyone 68
Unit 16 What do you mean? 72
Review 2
AppendicesAppendix 1 Useful language 78
Appendix 2 Pronunciation features 84
Appendix 3 Speaking strategies 85
Appendix 4 Presentation evaluation 86
Audioscript 88
Answer key 100