Unit 1 Meeting the Guests 1
Unit 2 On the Way to the Hotel 8
Unit 3 Checking in/Checking out 16
Unit 4 Tour Arrangement 24
Unit 5 Touring and Sightseeing 31
Unit 6 City Tour 39
Unit 7 Food and Beverage 47
Unit 8 Shopping 55
Unit 9 Entertainment 62
Unit 10 Transportation 70
Unit 11 Dealing with Complaints 80
Unit 12 Handling Emergencies 89
Unit 13 Departure 97
词汇表 105