Unit 1 People 1
1.1 Meeting people 1
1.2 Keeping the conversation going 2
1.3 Finding out about people 3
Unit 2 Talking about companies 4
2.1 Describing a company 4
2.2 Starting a business 5
2.3 Getting product information 6
Unit 3 Jobs 7
3.1 Company structure 7
3.2 Describing responsibilities 8
3.3 Leaving a message 9
Unit 4 Work and play 10
4.1 Inviting 10
4.2 Getting to know you 11
4.3 Market research 12
Unit 5 Progress test 1 13
Unit 6 Transportation 15
6.1 Describing infrastructure 15
6.2 Forms of transport 16
6.3 Dealing with an order 17
Unit 7 Imports and exports 18
7.1 Talking about industries 18
7.2 Talking about imports and exports 19
7.3 Made in America 20
Unit 8 Arrangements 21
8.1 Discussing an itinerary 21
8.2 Dealing with correspondence 22
8.3 Making and changing an appointment 23
Unit 9 products and services 24
9.1 Services 24
9.2 Describing a product 25
9.3 Keeping the customer happy 26
Unit 10 Progress test 2 27
Unit 11 Marketing 29
11.1 Projecting an image 29
11.2 Choosing your media 30
11.3 Choosing a promotional product for your company 31
Unit 12 Statistics 32
12.1 Describing performance 32
12.2 Cause and effect 33
12.3 Presenting information 34
Unit 13 Money 35
13.1 Negotiating the price 35
13.2 Getting paid 36
13.3 Chasing payment 37
Unit 14 Socializing 38
14.1 Gift-giving 38
14.2 Planning a free day 39
14.3 Eating out 40
Unit 15 Progress test 3 41
Unit 16 Business culture and ethics 43
16.1 Corporate culture 43
16.2 Everyday dilemmas 44
16.3 A woman's place 45
Unit 17 Meetings 46
17.1 Greening the office 46
17.2 Reporting 47
17.3 Cutting costs 48
Unit 18 Processes 49
18.1 Talking about regulations 49
18.2 Describing a process 50
18.3 Company history 51
Unit 19 Conferences 52
19.1 Finding a location 52
19.2 Organizing the conference 53
19.3 Presenting your product 54
Unit 20 Progress test 4 55
Key and tapescripts 57