Section 1 读写指南Learning Business Writing in English 1
Section 2 公司介绍Introducing Your Company 9
Section 3 产品信息Product Description and Manuals 18
Section 4 书信规范Formatting Your Business Letter 26
Section 5 信誉调查Status Enquiry 34
Section 6 业务关系Business Relations 43
Section 7 募资融资Raising Finance 52
Section 8 市场调查Market Research 60
Section 9 报盘还盘Offers and Counteroffers 68
Section 10 接单生产Orders and Their Fulfillment 76
Section 11 促销之道Pushing Sales 85
Section 12 产品包装Packing 93
Section 13 各类单证Documents 101
Section 14 付款方式Payment Terms 110
Section 15 催款清欠Debt Settlement and Collection 118
Section 16 保险事项Insurance 126
Section 17 货物运输Shipment 135
Section 18 代理事宜Agency 144
Section 19 投诉索赔Complaints and Claims 153
Section 20 客户服务Customer Service and Settling Claims 162
Section 21 广告策略Advertising Strategy 171
Section 22 合资合作Joint-venture and Co-operation 179
Section 23 合同条款Contract Terms 189
Section 24 补偿贸易Compensation Trade 198
Section 25 招聘解聘Personnel Wanted and Dismissal 206
Section 26 求职任职Job-seeking and Curriculum Vitae 215
Section 27 辞职与个人发展Resigning and Individual Development 224
Section 28 备忘记录Memos and Minutes 232
Section 29 通知通告Notice and Announcement 241
Section 30 道歉慰问Apology and Sympathy 249
Section 31 祝贺致谢Thank-you Letters and Congratulations 258
Section 32 邀请申请Invitations and Applications 266
Section 33 问卷调查Questionnaire Survey 274
Section 34 公司管理Company Management 282
Section 35 杂务写作Other Forms of Writing 290
Bibliography 299