Unit 1 Business IntroductionsWarming-up 1
Text 2
BE Column 6
Study ＆ Practice 9
Supplementary Reading 14
Reviewing 18
Unit 2 Business TelephoningWarming-up 19
Text 20
BE Column 25
Study ＆ Practice 28
Supplementary Reading 32
Reviewing 36
Unit 3 Business EtiquetteWarming-up 38
Text 39
BE Column 44
Study ＆ Practice 48
Supplementary Reading 52
Reviewing 56
Unit 4 Hotel servicesWarming-up 57
Text 58
BE Column 62
Study ＆ Practice 65
Supplementary Reading 71
Reviewing 74
Unit 5 Business TripsWarming-up 76
Text 77
BE Column 83
Study ＆ Practice 87
Supplementary Reading 91
Reviewing 95
Unit 6 Business MeetingsWarming-up 96
Text 97
BE Column 105
Study ＆ Practice 107
Supplementary Reading 111
Reviewing 115
Unit 7 Business SecretariesWarming-uP 117
Text 118
BE Column 123
Study ＆ Practice 126
Supplementary Reading 130
Reviewing 133
Unit 8 Business CommunicationWarming-up 135
Text 136
BE Column 143
Study ＆ Practice 146
Supplementary Reading 151
Reviewing 154
Unit 9 Business Plans and ArrangementsWarming-up 156
Text 157
BE Column 162
Study ＆ Practice 165
Supplementary Reading 169
Reviewing 172
Unit 10 Business Culture and EthicsWarming-up 173
Text 174
BE Column 178
Study ＆ Practice 182
Supplementary Reading 186
Reviewing 190
Glossary 191