UNIT 1a TEAMWORK 1
UNIT 1b COMMUNICATION 14
UNIT 2a ENTERTAINING A CLIENT 29
UNIT 2b CORPORATE HOSPITALITY 41
UNIT 3a ORDERING GOODS 54
UNIT 3b CASH FLOW 64
UNIT 4a BRAND POWER 81
UNIT 4b PUBLIC RELATIONS 103
UNIT 5a RELOCATION 115
UNIT 5b NEW PREMISES 127
UNIT 6a REPORTING RESULTS 140
UNIT 6b ENVIRONMENTAL REPORT 154
UNIT 7a HEALTH AND SAFETY 164
UNIT 7b RIGHTS AT WORK 174
UNIT 8a BUSINESS EXPENSES 186
UNIT 8b BUSINESS TRAVEL 198
UNIT 9a FLEXIBLE BENEFITS 212
UNIT 9b STAFF APPRAISAL 230
UNIT 10a MARKETING DISASTERS 245
UNIT 10b GOING GLOBAL 253
附录1 263
附录2 265