Unit One Establishing Business Relations 1
Unit Two Making Business Arrangements 12
Unit Three Company and Product Introduction 23
Unit Four Marketing 33
Unit Five Sales Promotion 43
Unit Six Business Negotiation 53
Unit Seven Inquiry and Offer 63
Unit Eight Placing Orders 73
Unit Nine Payment Terms 83
Unit Ten Insurance 93
Unit Eleven Packing and Shipment 103
Unit Twelve Business Contract 113
Unit Thirteen After-Sale Services 122
Unit Fourteen Claims and Settlement 132
Unit Fifteen Agency 142
Unit Sixteen Business Presentation 151
Key to Questions 163
Listening Script 200
References 262