Unit One An Introduction to Logistics 1
Unit Two Logistics Strategy 16
Unit Three New Industry Developments 28
Unit Four Supply Chain Management 45
Unit Five Customer Service 60
Unit Six Customer Management Improvement 76
Unit Seven Warehousing 93
Unit Eight Inventory Management 114
Unit Nine Transportation 128
Unit Ten Transportation Strategy 146
Unit Eleven Purchasing Management 164
Unit Twelve Supply Chain Procurement 179
Unit Thirteen Distribution Management 194
Unit Fourteen Distribution Strategy Improvement 207
Unit Fifteen Security-aware Logistics 223
References 234