Part One Business Reception and Contacts 1
Chapter 1 Meeting and Seeing Off 3
Chapter 2 At the Hotel 16
Chapter 3 Invitation to Dinner 31
Chapter 4 Shopping 43
Chapter 5 Interview for Business Visa 57
Chapter 6 On the Phone 68
Chapter 7 Receiving Visitors 80
Chapter 8 Company Tour 90
Chapter 9 Establishing Business Relations 104
Part Two Foreign Trade Negotiation 117
Chapter 10 Inquires and Offers 119
Chapter 11 On Price 134
Chapter 12 Place an Order 147
Chapter 13 Payment Terms 157
Chapter 14 Shipment 168
Chapter 15 Packing and Marking 178
Chapter 16 Insurance 191
Chapter 17 Claim and Adjustment 205
Chapter 18 Agency 217
Chapter 19 Market Research 229
Chapter 20 Joint Venture 242
References 257