Unit 1 Ticket Service 1
Unit 2 Check-in Service 18
Unit 3 Baggage Check-in Service 32
Unit 4 Security Check 51
Unit 5 Associated Examinations in Airport 67
Unit 6 Service for Special Passengers 83
Unit 7 Flight Irregularity 98
Unit 8 Other Services 111
Unit 9 Arrival Passengers'Formalities 128
Unit 10 Touring,Shopping and Entertaining in Airport 144
Vocabulary 158
Keys and Transcripts 163
Appendix 191