CHAPTER 1 What Are Employers Looking For? 2
CHAPTER 2 Building Self-Confidence 16
CHAPTER 3 Volunteering:On-the-Job Training 34
CHAPTER 4 Effective Job Applications 54
CHAPTER 5 Successful Job Interviews 74
CHAPTER 6 Small Talk at the Water Cooler 90
CHAPTER 7 Improving Relationships at Work 106
CHAPTER 8 Handling Criticism 128
CHAPTER 9 Having a Positive Attitude 146
CHAPTER 10 Writing at Work 164
APPENDIX A Irregular Verbs 183
APPENDIX B Dictation Key 187