Introduction to Cabin Services 1
Unit 1 Passenger Reception 1
Unit 2 Meal and Drink Service 19
Unit 3 In-flight Entertainment Service 38
Unit 4 Special Passengers Service 57
Unit 5 Special Situations Service 76
Unit 6 Transfer Service 92
Unit 7 Duty Free Shopping 110
Unit 8 Entry Forms Filling 128
Unit 9 Holidays and Cities 147
Unit 10 Revision and Consolidation 165
Vocabulary 172
Keys and Transcripts 177
世界各国主要航空公司代码 202
世界主要国家及货币 206
世界主要城市、机场三字代码 209