Chapter 1 The Basics of Business Letter Writing 1
Chapter 2 Components of a Business Letter 14
Chapter 3 Initiating Business Relationships 28
Chapter 4 Enquiries and Replies 41
Chapter 5 Quotations and Offers 54
Chapter 6 Sales Promotion 68
Chapter 7 Orders and Execution 81
Chapter 8 Terms of Payment 95
Chapter 9 Packing and Marking 112
Chapter 10 Delivery and After-sale Service 126
Chapter 11 Shipment 139
Chapter 12 Cargo Insurance 152
Chapter 13 Agency 163
Chapter 14 Complaints and Adjustments 175
Chapter 15 International Trade in Services 189
Chapter 16 Other Business-related Letters 204
References 218