Unit One Introductions ＆ Greetings 1
Unit Two Nonverbal Communication 11
Unit Three Stressed Words ＆ Intonation 33
Unit Four Effective Listening 43
Unit Five Participating in Social Events 51
Unit Six Organization ＆ Responsibility 67
Unit Seven Using the Telephone 77
Unit Eight Job Routines 93
Unit Nine Preparing for the Agenda 105
Unit Ten Expressing Opinions 117
Unit Eleven Speaking in Public 131
Unit Twelve Extracting Information from Graphs 139
Speaking Exercise Describing Graphs 153
Scripts ＆ Answers 161