Unit 1 Sales—Part One 1
Unit 2 Sales—Part Two 15
Unit 3 Customer Service 30
Unit 4 Marketing—Part One 46
Unit 5 Marketing—Part Two 60
Unit 6 Finance 74
Unit 7 Human Resou rces 89
Unit 8 Administration 102
Unit 9 Import and Export 114
Unit 10 Business Organizations 128
Unit 11 Leadership and Management 142
Unit 12 Professional Soft Skills 156
Unit 13 Logistics 170
Unit 14 E-Commerce 183
Unit 15 Operations Management—Part One 196
Unit 16 Operations Management—Part Two 209
Appendix Spoken English Learning Strategy（英语口语学习策略） 224