Part One Introduction to Management 3
1 The Changing Paradigm of Management 4
2 Historical Foundations of the Learning Organization 36
Part two The Environment of Management 69
3 The Environment and Corporate Culture 70
4 Managing in a Global Environment 102
5 Managerial Ethics and Corporate Social Responsibility 132
6 The Environment of Entrepreneurship and Small-Business Management 164
Part three Planning 203
7 Organizational Planning and Goal Setting 204
8 Strategy Formulation and Implementation 232
9 Managerial Decision Making 266
Part Four Organizing 303
10 Fundamentals of Organizing 304
11 Using Structural Design to Achieve Strategic Goals 334
12 Change and Development 362
13 Human Resource Management 392
14 Managing Diverse Employees 426
Part Five Leading 465
15 Foundations of Behavior in Organizations 466
16 Leadership in Organizations 500
17 Motivation in Organizations 532
18 Communicating in Organizations 564
19 Teamwork in Organizations 596
Part Six Controlling 635
20 Foundations of Quality Control 636
21 Information Systems and Technology 668
22 Operations and Service Management 698
Glossary 737
Photo Credits 750
Name Index 753
Company Index 765
Subject Index 771