Unit 1 Sales—Part One 1
Unit 2 Sales—Part Two 20
Unit 3 Customer Service 39
Unit 4 Marketing—Part One 60
Unit 5 Marketing—Part Two 78
Unit 6 Finance 96
Unit 7 Human Resources 114
Unit 8 Administration 131
Unit 9 Import and Export 148
Unit 10 Business Organizations 166
Unit 11 Leadership and Management 184
Unit 12 Professional Soft Skills 202
Unit 13 Logistics 220
Unit 14 E-Commerce 238
Unit 15 Operations Management—Part One 255
Unit 16 Operations Management—Part Two 272