Chapter Ⅰ Essentials and Formats of Business Writing(商务信函的写作要素与信函格式) 1
Section One Essentials of Business Writing(商务信函写作要素) 1
Section Two Formats(信函格式) 4
Section Three The Envelope(信封) 8
Chapter Ⅱ Work Documents(工作文书) 10
Section One Note(便条) 10
Section Two Notice(通知) 17
Section Three Announcement(启事) 24
Section Four Request(请示) 32
Section Five Report(报告) 37
Section Six Memo(备忘录) 46
Chapter Ⅲ Ceremonial Documents(礼仪文书) 52
Section One Letters of Thanks(感谢信) 52
Section Two Letters of Congratulations(祝贺信) 59
Section Three Letters of Apology(道歉信) 66
Section Four Letters of Sympathy(慰问信) 72
Section Five Reference Letters(推荐信) 79
Section Six Letters of Introduction(介绍信) 88
Chapter Ⅳ Social Documents(社交文书) 96
Section One Letters of Inquiry(咨询函) 96
Section Two Letters of Appointment(约见函) 103
Section Three Letters of Invitation(邀请函) 109
Section Four Letters of Complaint(投诉函) 115
Section Five Proposal(建议) 122
Section Six Certificate(证明) 129
Chapter Ⅴ Business Documents(商务文书) 135
Section One Establishing Business Relations(建立贸易关系) 135
Section Two Becoming an Agent(代理) 142
Section Three Inquiries,Offers&Counter-offers(询价、报盘及还盘) 150
Section Four Orders and Contracts(订单及合同) 157
Section Five Terms of Payment(付款方式) 165
Section Six Insurance and Shipment(保险与托运) 173
Chapter Ⅵ HR Management Documents(人力资源管理文书) 183
Section One Enrolment(招聘) 183
Section Two Application Letters and Resumes(求职信及简历) 190
Section Three Offer(录用) 200
Section Four Termination of Employment(解聘) 208
Section Five Internal Transfer(内部调任) 216
Chapter Ⅶ Conference Documents(会议文书) 224
Section One Invitations for Conference(会议邀请) 224
Section Two Conference Agenda(会议日程) 232
Section Three Conference Minutes(会议纪要) 240
Chapter Ⅷ Writing for Certificate Tests(相关证书写作考试) 248
Section One Business English Certificate(剑桥商务英语证书) 248
Section Two China Business English Certificate(全国商务英语证书) 272
Section Three China Business English Training(商务英语岗位能力证书) 282
参考文献 293