Unit 1 Knowing Outsourcing Industry 1
1.1 Warm Up—Brainstorming and Speaking 1
1.2 Technical Terms 2
1.3 Food for Thoughts 8
1.4 Speaking Tips:Introduction,Greetings and Small Talk 16
1.5 Case Study and Presentation 21
1.6 Reading Aloud Business Tips 23
Unit 2 Communication in Software Outsourcing 25
2.1 Warm Up—Brainstorming and Speaking 25
2.2 Technical Terms 26
2.3 Food for Thoughts 33
2.4 Speaking Tips:Giving more Information 38
2.5 Case Study and Presentation 41
2.6 Reading Aloud Business Tips 42
Unit 3 Handling Clients 44
3.1 Warm up—Brainstorming and Speaking 44
3.2 Technical Terms 45
3.3 Food for Thoughts 50
3.4 Speaking Tips:Dealing with Customers 56
3.5 Case Study and Presentation 62
3.6 Reading Aloud Business Tips 63
Unit 4 Building Teamwork 65
4.1 Warm Up—Brainstorming and Speaking 65
4.2 Technical Terms 68
4.3 Food for Thoughts 73
4.4 Speaking Tips:Applying for a Position 77
4.5 Case Study and Presentation 81
4.6 Reading Aloud Business Tips 82
Unit 5 Solving Problems 83
5.1 Warm Up—Brainstorming and Speaking 83
5.2 Technical Terms 84
5.3 Food for Thoughts 89
5.4 Speaking Tips:Making Suggestions 97
5.5 Case Study and Presentation 103
5.6 Reading Aloud Business Tips 105
Unit 6 Meetings 107
6.1 Warm Up—Brainstorming and Speaking 107
6.2 Technical Terms 108
6.3 Food for Thoughts 110
6.4 Speaking Tips:Meetings 119
6.5 Case Study and Presentation 126
6.6 Reading Aloud Business Tips 127
Unit 7 Sales 128
7.1 Warm Up—Brainstorming and Speaking 128
7.2 Technical Terms 129
7.3 Food for Thoughts 135
7.4 Speaking Tips:Sales 140
7.5 Case Study and Presentation 149
7.6 Reading Aloud Business Tips 150
Unit 8 Testing 151
8.1 Warm Up—Brainstorming and Speaking 151
8.2 Technical Terms 152
8.3 Food for Thoughts 157
8.4 Speaking Tips:Testing 162
8.5 Case Study and Presentation 167
8.6 Reading Aloud Business Tips 169
Unit 9 Data 170
9.1 Warm Up—Brainstorming and Speaking 170
9.2 Technical Terms 171
9.3 Food for Thoughts 176
9.4 Speaking Tips:Describing Diagrams 182
9.5 Case Study and Presentation 187
9.6 Reading Aloud Business Tips 188
Unit 10 Presentations 189
10.1 Warm Up—Brainstorming and Speaking 189
10.2 Technical Terms 190
10.3 Food for Thoughts 196
10.4 Speaking Tips:Making Presentations 205
10.5 Case Study and Presentation 212
10.6 Reading Aloud Business Tips 212
Unit 11 Business Trips 214
11.1 Warm Up—Brainstorming and Speaking 214
11.2 Technical Terms 215
11.3 Food for Thoughts 225
11.4 Speaking tips:Business Trips 230
11.5 Case Study and Presentation 235
11.6 Reading Aloud Business Tips 235
Unit 12 Interview 237
12.1 Warm Up—Brainstorming and Speaking 237
12.2 Technical Terms 237
12.3 Food for Thoughts 247
12.4 Speaking Tips 253
12.5 Case Study and Presentation 259
12.6 Reading Aloud Business Tips 260
Unit 13 Technology 261
13.1 Warm Up—Brainstorming and Speaking 261
13.2 Technical Terms 262
13.3 Food for Thoughts 270
13.4 Speaking Tips:Technical Support 275
13.5 Case Study and Presentation 277
13.6 Reading Aloud Business Tips 278
Unit 14 Specifying Customer Needs 280
14.1 Warm Up—Brainstorming and Speaking 280
14.2 Technical Terms 281
14.3 Food for Thoughts 293
14.4 Speaking Tips:Dealing with customers 299
14.5 Case Study and Presentation 305
14.6 Reading Aloud Business Tips 306
Unit 15 Describing Designs 307
15.1 Warm Up—Brainstorming and Speaking 307
15.2 Technical Terms 308
15.3 Food for Thoughts 316
15.4 Speaking Tips:Design 320
15.5 Case Study and Presentation 324
15.6 Reading Aloud Business Tips 325
Unit 16 Detailing Processes 326
16.1 Warm Up—Brainstorming and Speaking 326
16.2 Technical Terms 326
16.3 Food for Thoughts 337
16.4 Speaking Tips:Explaining Process 342
16.5 Case Study and Presentation 346
16.6 Reading Aloud Business Tips 347
Unit 17 Documenting Your Work 349
17.1 Warm up—Brainstorming and Speaking 349
17.2 Technical Terms 350
17.3 Food for Thoughts 360
17.4 Speaking tips:E-mails 366
17.5 Case Study and Presentation 374
17.6 Reading Aloud Business Tips 375
Unit 18 Get It Running 377
18.1 Warm Up—Brainstorming and Speaking 377
18.2 Technical Terms 378
18.3 Food for Thoughts 385
18.4 Speaking Tips:Dealing with Routine Work 389
18.5 Case Study and Presentation 394
18.6 Reading Aloud Business Tips 395
Unit 19 Between Colleagues 396
19.1 Warm Up—Brainstorming and Speaking 396
19.2 Technical Terms 397
19.3 Food for Thoughts 401
19.4 Speaking Tips:With Colleagues 406
19.5 Case Study and Presentation 413
19.6 Reading Aloud Business Tips 414
Unit 20 Continuing Education 415
20.1 Warm Up—Brainstorming and Speaking 415
20.2 Technical Terms 416
20.3 Food for Thoughts 421
20.4 Speaking Tips:Education＆Past Experiences 427
20.5 Case Study and Presentation 438
20.6 Reading Aloud Business Tips 439
Unit 21 Quality Control 440
21.1 Warm Up—Brainstorming and Speaking 440
21.2 Technical Terms 441
21.3 Food for Thoughts 451
21.4 Speaking Tips:Quality Control 456
21.5 Case Study and Presentation 460
21.6 Reading Aloud Business Tips 461
Unit 22 Office Talk 463
22.1 Warm Up—Brainstorming and Speaking 463
22.2 Technical Terms 464
22.3 Food for Thoughts 474
22.4 Speaking Tips:Office Talk 480
22.5 Case Study and Presentation 488
22.6 Reading Aloud Business Tips 489