Unit 1 International Exhibition and Trade 1
Getting started 1
Lead-in 1
Welcome to our booth 2
Task 4
Useful Expressions 6
Assignment and Situational Role-play 7
My Learning Files 7
Appendix Ⅰ商务礼仪——如何正确使用名片 10
Appendix Ⅱ展览会介绍 13
Appendix Ⅲ TRODUCTION TO THE AUTUMN CANTON FAIR 2011 17
Unit 2 Visit to a Company 19
Getting started 19
Lead-in 19
More information about your company 20
Task 21
Useful Expressions 24
Discussion 25
Showing around the company 26
Assignment and Situational Role-play 27
My Learning Files 28
Appendix Ⅰ怎样同北欧人进行商务沟通？ 31
Appendix Ⅱ国际商务着装须知 39
Unit 3 Business Dinner and Sightseeing 41
Getting started 41
Lead-in 41
They all taste delicious 42
Task 43
Useful Expressions 46
Discussion 47
Our first place is the West Lake 48
Assignment and Situational Role-play 50
My Learning Files 50
Appendix Ⅰ怎样同韩国人进行商务沟通？ 53
Appendix Ⅱ中国菜肴常见刀法中英文对照 59
Appendix Ⅲ中国菜肴常见烹调法中英文对照 60
Appendix Ⅳ西餐简介 61
Appendix Ⅴ饮料及酒类中英文对照 64
Unit 4 Price 67
Getting started 67
Lead-in 67
The price is still on the high side 68
Task 70
Useful Expressions 72
Assignment and Situational Role-play 73
My Learning Files 73
Appendix Ⅰ怎样同印度人进行商务沟通？ 77
Appendix Ⅱ国际商务接待礼仪 84
Unit 5 Quality 87
Getting started 87
Lead-in 87
Quality is of utmost importance 88
Task 89
Useful Expressions 92
Assignment and Situational Role-play 93
My Learning Files 94
Appendix Ⅰ怎样同英国人进行商务沟通？ 97
Appendix Ⅱ国际商务活动中的握手礼仪 102
Unit 6 Packing 105
Getting started 105
Lead-in 105
Top products require top packing 106
Task 107
Useful Expressions 110
Assignment and Situational Role-play 112
My Learning Files 113
Appendix Ⅰ怎样同加拿大人进行商务沟通？ 116
Appendix Ⅱ国际商务活动中的交谈礼仪 122
Unit 7 Shipment 124
Getting started 124
Lead-in 124
If you can advance the shipment 125
Task 126
Useful Expressions 129
Assignment and Situational Role-play 130
My Learning Files 130
Appendix Ⅰ怎样同美国人进行商务沟通？ 133
Appendix Ⅱ国际商务活动中的餐桌礼仪 137
Appendix Ⅲ世界主要港口 141
Unit 8 Insurance 144
Getting started 144
Lead-in 144
What risks should be covered？ 145
Task 146
Useful Expressions 149
Assignment and Situational Role-play 150
My Learning Files 150
Appendix Ⅰ怎样同阿拉伯人进行商务沟通？ 153
Appendix Ⅱ国际商务活动中的电话礼仪 159
Appendix Ⅲ中国保险条款海运货物保险险别 161
Unit 9 Payment 163
Getting started 163
Lead-in 163
Do you accept D/P？ 164
Task 166
Useful Expressions 168
Assignment and Situational Role-play 169
My Learning Files 170
Appendix Ⅰ怎样同巴西人进行商务沟通？ 173
Appendix Ⅱ国际商务活动中的拜访礼仪 178
Appendix Ⅲ国际贸易结算方式中英文对照 180
Unit 10 Delivery 182
Getting started 182
Lead-in 182
We will try our best to speed up the delivery 183
Task 184
Useful Expressions 187
Assignment and Situational Role-play 188
My Learning Files 188
Appendix Ⅰ怎样同法国人进行商务沟通？ 191
Appendix Ⅱ国际商务活动中的谈判礼仪 197
Unit 11 Contract 200
Getting started 200
Lead-in 200
Can we sign the contract today？ 201
Task 202
Useful Expressions 205
Assignment and Situational Role-play 206
My Learning Files 206
Appendix Ⅰ怎样同德国人进行商务沟通？ 209
Appendix Ⅱ国际商务活动中的签约礼仪 214
Appendix Ⅲ外销合同模版 216
Unit 12 Agency 218
Getting started 218
Lead-in 218
The possibility of being your agency in Australia 219
Task 221
Useful Expressions 223
Assignment and Situational Role-play 224
My Learning Files 224
Appendix Ⅰ怎样同澳大利亚人进行商务沟通？ 227
Appendix Ⅱ国际商务活动中的送礼礼仪 232
Unit 13 Claim 234
Getting started 234
Lead-in 234
But I have to inform you of bad news 235
Task 236
Useful Expressions 239
Assignment and Situational Role-play 240
My Learning Files 241
Appendix Ⅰ怎样同日本人进行商务沟通？ 244
Appendix Ⅱ国际商务活动中的进口索赔 250
References 252