Part A Strategic position 3
1 Business strategy 3
2 Environmental issues 21
3 Competitors and customers 59
4 Strategic capability 85
5 Stakeholders,ethics and culture 121
Part B Strategic choices 153
6 Strategic choices 153
Part C Organising and enabling success 211
7 Organising for success 211
Part D Business process change 243
8 Business process change 243
9 Improving processes 261
Part E Information technology 287
10 E-business 287
11 E-marketing 323
Part F Project management 367
12 Project management 367
Part G Finance 431
13 Finance 431
Part H People 475
14 Human resource management 475
Part I Change and development 495
15 Managing strategic change 495
16 Strategic development 513
Exam question bank 529
Exam answer bank 543
Index 575