Unit 1 Introduction to Logistics 1
Text 1 What Is Logistics 1
Dialogue 1 Introduction to Logistics Company 5
Text 2 Activities in Logistics System 9
Dialogue 2 Visiting a Logistics Company 13
Unit 2 Customer Service 18
Text 1 What Is Customer Service 18
Dialogue 1 Delay of Delivering 22
Text 2 How to Improve Customer Service Level 25
Dialogue 2 Making a Complaint 29
Unit 3 Warehousing 35
Text 1 Warehouse Operation 35
Dialogue 1 Visiting a Warehouse 39
Text 2 Inventory Management 42
Dialogue 2 How Much Should I Order 45
Unit 4 Transportation and Distribution 53
Text 1 Transportation Mode 53
Dialogue 1 Negotiating About the Transportation Conditions 58
Text 2 Distribution Management 61
Dialogue 2 Partial Shipment and Transshipment 65
Unit 5 Packaging 70
Text 1 Introduction to Packaging 70
Dialogue 1 Packing of Silk Stockings 74
Text 2 Functions of Packaging 77
Dialogue 2 The Packaging of Beer 80
Unit 6 International Logistics 86
Text 1 Containerization 86
Dialogue 1 Talking About the Unloading Port 90
Text 2 Main Logistics Documents 94
Dialogue 2 Change the Port of Destination 98
Unit 7 Purchasing 102
Text 1 Purchasing 102
Dialogue 1 What Is Purchasing 107
Text 2 Purchasing Process 109
Dialogue 2 Ordering Equipment 113
Unit 8 The Third Party Logistics 118
Text 1 The Nature of the Third Party Logistics 118
Dialogue 1 Searching the 3PL Companies 122
Text 2 3PL in China 125
Dialogue 2 Evaluating 3PL Companies 130
Unit 9 Supply Chain Management 135
Text 1 Supply Chain Management 135
Dialogue 1 Developing a Supply Chain 139
Text 2 Developing Trends in Supply Chain Management 142
Dialogue 2 The Possibility of Creating a Supply Chain 146
Unit 10 Logistics Information Management 151
Text 1 The Role of Information Management 151
Dialogue 1 Difference between Legacy System and Present System 157
Text 2 Pick to Light Basics 159
Dialogue 2 Introduction to Supply Chain Management Information System 163
Appendix Ⅰ Logistics Terms 169
Appendix Ⅱ Reference Keys 176
Appendix Ⅲ International Logistics Words 187
Appendix Ⅳ Logistics Documents 201
参考文献 210