Item 1 Meeting Tourists 1
Task 1 Meeting Tourists at the Airport 2
Task 2 Meeting a Tour Group at the Station 6
Task 3 Going to the Hotel 10
Task 4 Making a Welcome Speech 15
Item 2 Helping with Lodging 26
Task 1 Making a Hotel Reservation 27
Task 2 Check-In 34
Task 3 Check-Out 42
Item 3 Enjoying Food and Beverage 54
Task 1 Booking a Table 55
Task 2 Ordering Dishes 60
Task 3 Enjoying Chinese Food 64
Item 4 Arranging with Tourists for Itinerary 79
Task 1 Providing Information for Sightseeing 80
Task 2 Planning Itinerary 84
Task 3 Modifying Itinerary 89
Item 5 Guiding in Sightseeing 104
Task 1 Guide for City Sightseeing 105
Task 2 Guide for Visiting Historical Sites 112
Task 3 Guide for Touring Natural Landscapes 118
Task 4 Guide for Visiting Chinese Gardens 124
Item 6 Experiencing Chinese Culture 140
Task 1 Seeing a Peking Opera 141
Task 2 Celebrating the Spring Festival 147
Task 3 Appreciating Chinese Tea 155
Item 7 Shopping 168
Task 1 Assistance on Tourist's Shopping 169
Task 2 Buying Souvenirs 174
Task 3 Bargaining in a Shop 180
Item 8 Handling Complaints 191
Task 1 Handling Complaints about Waiter's Rudeness 192
Task 2 Handling Complaints about Housekeeping Service 195
Item 9 Handling Emergencies 206
Task 1 Looking for the Lost Tourist 207
Task 2 Handling the Loss of Luggage 212
Task 3 Helping the Sick Tourist 216
Item 10 Seeing Tourists Off 227
Task 1 Seeing Tourists Off 228
Task 2 Making Farewell Speech 233
参考文献 243