Unit 1 Employment & Recruitment 1
Text A Staff Recruitment — A Qualitative Aspect of the Human Resources Management 1
Text B How to Use Social Media as a Recruiting Tool？ 8
Supplementary Reading Competency-based Recruitment： A Selection Process That Works 15
Unit 2 Interviewing 20
Text A 10 Tips for Crafting S.M.A.R.T.Interviewing Stories 20
Text B Interview Preparation Wins Candidate Competitions 24
Supplementary Reading Powerful Phone Interviews 30
Unit 3 Personnel Assessment 35
Text A What Should You Know about Personnel Assessment？ 35
Text B Evaluating and Implementing Assessment Tools 41
Supplementary Reading Several Important Assessment Methods 49
Unit 4 Job Promotion 57
Text A Promotion and Employee Motivation 57
Text B Commonly Practiced Promotion Systems 63
Supplementary Reading Contingency Factors on Promotion System Effectiveness 69
Unit 5 Staff Deployment 72
Text A Smart Staff Deployment 72
Text B Staff Deployment Planning 77
Supplementary Reading EuroShop 2005： Workforce Management Optimises Staff Deployment in the Retail Business 81
Unit 6 Performance Evaluation 84
Text A Performance Evaluation 84
Text B Considerations for Your Performance Evaluation 90
Supplementary Reading Methods of Performance Evaluation 94
Unit 7 Employee Welfare 98
Text A Is Welfare Law a New HR Canon？ 98
Text B Medical Insurance 106
Supplementary Reading Helping the Poor — From Welfare to Workfare 112
Unit 8 Staff Training 119
Text A Assessment： A Must for Developing an Effective Training Program 119
Text B How to Make Training Work？ 128
Supplementary Reading When the Going Gets Tough， the Staff Needs More Training 136
Unit 9 Leadership 144
Text A Thoughts on Corporate Leadership 144
Text B Leadership is Prime： How to Measure Leadership Excellence？ 151
Supplementary Reading A Special Report on Corporate Leadership — Tough at the Top 159
Unit 10 Labor Relations 166
Text A What Is Labor Relations 166
Text B Michigan Lawyers Question 173
Supplementary Reading National Labor Relations Act 178
Unit 11 Social Security 183
Text A Social Security in the United States 183
Text B Keep Social Security Strong 189
Supplementary Reading Redefining Social Security 195
Unit 12 Corporate Culture 198
Text A Getting to Know Corporate Culture 198
Text B Changing a Corporate Culture Towards a Customer-driven One 205
Supplementary Reading Haier Corporation 212
Unit 13 Career Design 216
Text A More Feast， Less Famine 216
Text B The Jobless Young Left Behind 222
Supplementary Reading Ten Ways of Staying Employed and Enjoying Your Work 230
Unit 14 Cross-cultural Management 235
Text A The Combination of Diversified Cultures 235
Text B Face Value — Bold Fusion 241
Supplementary Reading Chinese Investment in Europe 248
Unit 15 Corporate Social Responsibility 256
Text A A Webless Social Network： Mobile Phones in India 256
Text B The Corporate Responsibility Commitment 263
Supplementary Reading The Corruption Eruption 270
Keys（参考答案） 273
References参考文献 293