《饭店服务英语》PDF下载

  • 购买积分:11 如何计算积分?
  • 作  者:郑坤丹,彭琳主编;胡小林,范高羽副主编;李霜,陈时星,许鸿等参编
  • 出 版 社:北京:北京师范大学出版社
  • 出版年份:2013
  • ISBN:9787303129843
  • 页数:260 页
图书介绍:《饭店服务英语》为高职高专行业系列中的一种。读者对象为商贸专业学生,也可以作为一般图书。书稿涵盖跟饭店服务有关的英语,包括一些最基本的概念、用语和语境、文化等。

Part One An Introduction to Hotels 1

Part Two Hotel Services 9

Chapter 1 Front Office and Its Sections 9

Unit 1 Front Office Department 9

Unit 2 Room Reservation 16

Unit 3 Bell and Concierge Service 23

Unit 4 Check-in Service 30

Unit 5 Cashier'S Service 37

Unit 6 Check-out 43

Chapter 2 Housekeeping 49

Unit 1 About Housekeeping 49

Unit 2 Regular Services 56

Unit 3 Showing the Room 62

Unit 4 Cleaning the Room 68

Unit 5 Laundry Service 73

Unit 6 Room Service 79

Unit 7 Personalized Service 84

Unit 8 Emergency 90

Chapter 3 Food & Beverage 96

Unit 1 About Food & Beverage Services 96

Unit 2 Taking Table Reservations 103

Unit 3 Greeting the Guests 109

Unit 4 Taking Orders 116

Unit 5 Serving Dishes 120

Unit 6 Bar Service 125

Unit 7 Paying the Bill 131

Chapter 4 Health and Recreation Club 136

Unit 1 About the Health & Recreation Club 136

Unit 2 Swimming,Golf,and Karaoke Service 142

Chapter 5 Business Center 148

Unit 1 Secretarial Services 148

Unit 2 Providing Information 154

Unit 3 Convention Services 160

Unit 4 Ticket Services 166

Chapter 6 Other Services 173

Unit 1 Shopping 173

Unit 2 Telephone 180

Unit 3 At the Cloakroom 185

Unit 4 Dealing with Complaints 190

Part Three Appendices 197

Appendix Ⅰ Names of Hotel Departments 197

Appendix Ⅱ Positions in Hotel Departments 198

Appendix Ⅲ Room Tariff Sample 204

Appendix Ⅳ Commonly Used Words in Restaurant 206

Appendix Ⅴ Name,Symbol or Abbreviation of Common Currencies 222

Appendix Ⅵ Commonly Used Expressions in Beauty Parlors 225

Appendix Ⅶ World Time & Beijing Time 228

Appendix Ⅷ Public Notice in English 236

Appendix Ⅸ World Airlines 252

Appendix Ⅸ Domestic Airlines 253

Appendix Ⅺ Traditional Festivals 254

Appendix Ⅻ Expressions for Hotel Introduction 256

参考文献 258