Project 1 Etiquette 1
Project 2 Daily Work of a Receptionist 11
Project 3 Handling Phone Calls 21
Project 4 Making Arrangements for Business 31
Project 5 Arranging Meetings 43
Project 6 Internal Communication 54
Project 7 External Communication 63
Project 8 Banqueting Guests 73
Project 9 Filing Documents Effectively 82
Project 10 Applying for a Secretarial Job 90
Keys and Tapescript 104