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总序 1
前言 1
Who’s Who 1
Unit 1 Email 3
Unit 2 Memo 17
Unit 3 Report 33
Unit 4 Telephoning 52
Unit 5 Presentation 71
Unit 6 Meeting 84
Unit 7 Business Etiquette 104
Unit 8 Nonverbal Communication 119
Audio Scripts 134
Glossary 165
Bibliography 194