Unit 1 Asking for a Favor 1
Unit 2 Expressing Gratitude 15
Unit 3 Power of Gratitude 27
Unit 4 Shopping 39
Unit 5 Making a Complaint 55
Unit 6 Emergency Management 65
Unit 7 Public Speech 79
Unit 8 Establishing Business Relations 91
Unit 9 Bargaining 107
Unit 10 A Business Meeting 123
Appendix A Key to Exercises 141
Appendix B Chinese Translation of Passages and Dialogues 161
Appendix C Glossary 211
References 240