网站首页交通运输军事农业科学医药卫生历史地理哲学宗教天文地球工业技术政治法律数理化文化科学教育体育文学环境安全生物社会科学经济自然科学航空航天艺术语言文字马列毛邓综合图书其他书籍外文

《复旦卓越 酒店应用英语》PDF下载

  • 购买积分：11 如何计算积分？
  • 作　　者：景韵主编；江晶鑫，罗？副主编；陈永林，高媛，李点点，李雪冬编写
  • 出 版 社：上海：复旦大学出版社
  • 出版年份：2015
  • ISBN：9787309117776
  • 页数：289 页
图书介绍：本书共有五个章节，讲述酒店岗位礼貌应答、前厅、客房、餐饮、酒店管家等内容。每章节分Language Notes(高频词汇、常用表达), Workshops(情景对话), Activities(模拟对话), Virtue Life(案例分析)或Consolidation(单元练习), Extended Reading(拓展阅读) 五个部分。内容选材为酒店业一线服务和管理部门的主要环节，突出对话主题。本书旨在培养学习者的英语交际能力，坚持酒店岗位导向原则以及高职高专英语课程教学“实用为主 够用为度”的原则，为酒店业培养能够熟练应用英语交际的服务人员和中高级管理人才。

点击购买此书全本PDF电子书

Workshop One Courtesies 1

Training Scheme 1 Greetings 3

Part Ⅰ Language Notes 3

Part Ⅱ Workshops 3

Part Ⅲ Activities 5

Part Ⅳ Consolidation 5

Part Ⅴ Extended Reading 6

Training Scheme 2 Introductions 7

Part Ⅰ Language Notes 7

Part Ⅱ Workshops 8

Part Ⅲ Activities 9

Part Ⅳ Consolidation 10

Part Ⅴ Extended Reading 10

Training Scheme 3 Apologies 12

Part Ⅰ Language Notes 12

Part Ⅱ Workshops 12

Part Ⅲ Activities 13

Part Ⅳ Consolidation 14

Part Ⅴ Extended Reading 15

Training Scheme 4 Asking the Way 16

Part Ⅰ Language Notes 16

Part Ⅱ Workshops 17

Part Ⅲ Activities 18

Part Ⅳ Consolidation 19

Part Ⅴ Extended Reading 21

Training Scheme 5 Thanks and Responses 22

Part Ⅰ Language Notes 22

Part Ⅱ Workshops 23

Part Ⅲ Activities 24

Part Ⅳ Consolidation 25

Part Ⅴ Extended Reading 25

Workshop Two English for Front Office 27

Training Scheme 1 Room Reservation 29

Part Ⅰ Language Notes 29

Part Ⅱ Workshops 30

Part Ⅲ Activities 32

Part Ⅳ Consolidation 33

Part Ⅴ Virtue Life 34

Part Ⅵ Extended Reading 35

Training Scheme 2 Reception 36

Part Ⅰ Language Notes 36

Part Ⅱ Workshops 37

Part Ⅲ Activities 39

Part Ⅳ Consolidation 39

Part Ⅴ Virtue Life 41

Part Ⅵ Extended Reading 42

Training Scheme 3 Bellman Service 42

Part Ⅰ Language Notes 42

Part Ⅱ Workshops 43

Part Ⅲ Activities 45

Part Ⅳ Consolidation 45

Part Ⅴ Virtue Life 47

Part Ⅵ Extended Reading 48

Training Scheme 4 Telephone Operator 49

Part Ⅰ Language Notes 49

Part Ⅱ Workshops 50

Part Ⅲ Activities 52

Part Ⅳ Consolidation 52

Part Ⅴ Virtue Life 54

Part Ⅵ Extended Reading 54

Training Scheme 5 Information 55

Part Ⅰ Language Notes 55

Part Ⅱ Workshops 56

Part Ⅲ Activities 58

Part Ⅳ Consolidation 59

Part Ⅴ Virtue Life 61

Part Ⅵ Extended Reading 61

Training Scheme 6 Complaints 63

Part Ⅰ Language Notes 63

Part Ⅱ Workshops 63

Part Ⅲ Activities 65

Part Ⅳ Consolidation 66

Part Ⅴ Virtue Life 68

Part Ⅵ Extended Reading 69

Workshop Three English for Housekeeping Department 71

Training Scheme 1 Room Cleaning 73

Part Ⅰ Language Notes 73

Part Ⅱ Workshops 73

Part Ⅲ Activities 75

Part Ⅳ Consolidation 76

Part Ⅴ Virtue Life 77

Part Ⅵ Extended Reading 78

Training Scheme 2 Laundry and Valet Service 80

Part Ⅰ Language Notes 80

Part Ⅱ Workshops 81

Part Ⅲ Activities 84

Part Ⅳ Consolidation 84

Part Ⅴ Virtue Life 86

Part Ⅵ Extended Reading 87

Training Scheme 3 Room Service 90

Part Ⅰ Language Notes 90

Part Ⅱ Workshops 91

Part Ⅲ Activities 94

Part Ⅳ Consolidation 94

Part Ⅴ Virtue Life 96

Part Ⅵ Extended Reading 97

Training Scheme 4 Lost and Found 98

Part Ⅰ Language Notes 98

Part Ⅱ Workshops 99

Part Ⅲ Activities 101

Part Ⅳ Consolidation 102

Part Ⅴ Virtue Life 104

Part Ⅵ Extended Reading 105

Training Scheme 5 Compensation and Maintenance 105

Part Ⅰ Language Notes 105

Part Ⅱ Workshops 106

Part Ⅲ Activities 108

Part Ⅳ Consolidation 108

Part Ⅴ Virtue Life 110

Part Ⅵ Extended Reading 111

Workshop Four English for Food and Beverage Department 113

Training Scheme 1 Table Reservation 115

Part Ⅰ Language Notes 115

Part Ⅱ Workshops 115

Part Ⅲ Activities 117

Part Ⅳ Consolidation 118

Part Ⅴ Virtue Life 120

Part Ⅵ Extended Reading 121

Training Scheme 2 Receiving Diners 122

Part Ⅰ Language Notes 122

Part Ⅱ Workshops 123

Part Ⅲ Activities 125

Part Ⅳ Consolidation 125

Part Ⅴ Virtue Life 127

Part Ⅵ Extended Reading 128

Training Scheme 3 Taking Orders and Making Recommendations 129

Part Ⅰ Language Notes 129

Part Ⅱ Workshops 130

Part Ⅲ Activities 132

Part Ⅳ Consolidation 133

Part Ⅴ Virtue Life 135

Part Ⅵ Extended Reading 136

Training Scheme 4 Buffet and Coffee Shop 137

Part Ⅰ Language Notes 137

Part Ⅱ Workshops 137

Part Ⅲ Activities 139

Part Ⅳ Consolidation 140

Part Ⅴ Virtue Life 142

Part Ⅵ Extended Reading 143

Training Scheme 5 Beverage Service 144

Part Ⅰ Language Notes 144

Part Ⅱ Workshops 144

Part Ⅲ Activities 146

Part Ⅳ Consolidation 147

Part Ⅴ Virtue Life 149

Part Ⅵ Extended Reading 150

Training Scheme 6 Settling the Complaints 151

Part Ⅰ Language Notes 151

Part Ⅱ Workshops 152

Part Ⅲ Activities 154

Part Ⅳ Consolidation 155

Part Ⅴ Virtue Life 156

Part Ⅵ Extended Reading 157

Workshop Five English for Other Departments 161

Training Scheme 1 Health Club 163

Part Ⅰ Language Notes 163

Part Ⅱ Workshops 163

Part Ⅲ Activities 165

Part Ⅳ Consolidation 166

Part Ⅴ Extended Reading 168

Training Scheme 2 Business Center 169

Part Ⅰ Language Notes 169

Part Ⅱ Workshops 170

Part Ⅲ Activities 172

Part Ⅳ Consolidation 173

Part Ⅴ Extended Reading 175

Training Scheme 3 Shopping 176

Part Ⅰ Language Notes 176

Part Ⅱ Workshops 176

Part Ⅲ Activities 178

Part Ⅳ Consolidation 179

Part Ⅴ Extended Reading 181

Training Scheme 4 Beauty Parlor 182

Part Ⅰ Language Notes 182

Part Ⅱ Workshops 182

Part Ⅲ Activities 184

Part Ⅳ Consolidation 185

Part Ⅴ Extended Reading 187

Training Scheme 5 Butler Service 188

Part Ⅰ Language Notes 188

Part Ⅱ Workshops 189

Part Ⅲ Activities 191

Part Ⅳ Consolidation 193

Part Ⅴ Extended Reading 195

Appendix 1 Suggested Answers for the Practices 201

Appendix 2 284

Appendix 3 286

References 289