Chapter 1 Preparation for Receiving a Tour Group 1
Unit 1 Knowledge Preparation知识准备 2
Unit 2 Operation Preparation业务准备 13
Unit 3 Material Preparation物质准备 24
Unit 4 Image＆Psychology Preparation个人形象、心理准备 27
Chapter 2 Receiving a Tour Group 34
Unit 1 Pre-receiving Tour Service旅游团抵达前的服务 35
Unit 2 Spotting a Tour Group认找旅游团 37
Unit 3 On the Way to the Hotel Service转移途中服务 41
Chapter 3 Service at Hotel 51
Unit 1 Checking in办理住店手续 52
Unit 2 The First Dinner at the Hotel用好第一餐 60
Unit 3 Morning Call Service安排叫早服务 66
Chapter 4 Itinerary Discussion＆Entertainment on the Way 72
Unit 1 Itinerary Discussion商定行程 73
Unit 2 Personal Performance＆Entertainment Arrangement on the Way个人才艺表演与途中娱乐安排 77
Chapter 5 Sightseeing 86
Unit 1 Picking up the Tourists at the Hotel＆City Tour酒店集合游客出发及市容导游 88
Unit 2 Guiding in Scenic Areas（the Old Dragon Head）景点导游（老龙头） 93
Unit 3 Guiding in Scenic Areas（the First Pass under Heaven）景点导游（天下第一关） 108
Chapter 6 Dining in China 117
Unit 1 Business with the Restaurant餐饮服务 118
Unit 2 At the Restaurant饭店用餐 123
Chapter 7 How to Deal with Emergency 127
Unit 1 Operational Accident业务事故处理 128
Unit 2 Personal Accident个人事故 145
Unit 3 Security Accident安全事故 151
Chapter 8 Shopping 155
Unit 1 Arrange the Shopping Activities for the Tourists为游客安排购物活动 156
Unit 2 Introduce the Local Specialties to the Tourists向客人介绍当地的特产 158
Unit 3 Help the Tourists Pick out the Goods帮助游客挑选商品 161
Chapter 9 Departure 166
Unit 1 Preparation for Seeing off送站准备 168
Unit 2 Checking out Service离店服务 171
Unit 3 Seeing off送行服务 173
Chapter 10 Dealing with the Left 180
附录 190
2010年河北省导游人员职业资格证考试英语加试试卷 190
2009年全国中级导游员等级考试试卷外语 191