Unit 1 Essentials of Business Letter Writing 1
Unit 2 Establishing Business Relations 21
Unit 3 Enquiries and Replies 31
Unit 4 Quotation and Offer 43
Unit 5 Conclusion of Business 54
Unit 6 Order 69
Unit 7 Letter of Credit 86
Unit 8 Other Payment Methods 105
Unit 9 Packing 120
Unit 10 Shipment 133
Unit 11 Insurance 146
Unit 12 Claim and Settlement 161
Unit 13 Agency 173
Unit 14 Sales Promotion 185
附录 196
参考文献 205