Module 1 Meeting Guests 1
Unit 1 Meeting Guests at the Airport 2
Unit 2 Giving a Welcome Speech 7
Unit 3 Introduction to the Well-known Scenic Spots 12
Module 2 Hotel Check-in 17
Unit 1 Checking In for Independent Traveler 18
Unit 2 Checking In for Tour Group 23
Unit 3 Introduction to the Well-known Scenic Spots 28
Module 3 Arranging Meals 31
Unit 1 A Table and Room Service 32
Unit 2 Ordering Dishes 36
Unit 3 Introduction to the Well-known Scenic Spots 42
Module 4 Sightseeing 45
Unit 1 Talking about the Itinerary 46
Unit 2 Visiting Places 52
Unit 3 Introduction to the Well-known Scenic Spots 60
Module 5 Shopping 63
Unit 1 Purchasing Mongolian Specialty 64
Unit 2 Purchasing National Handicraft 69
Unit 3 Introduction to the Well-known Scenic Spots 74
Module 6 Entertainment 79
Unit 1 Having Hot Spring Bath and Going Skiing 80
Unit 2 Rafting and Folk Customs 85
Unit 3 Introduction to the Well-known Scenic Spots 91
Module 7 Dealing with Emergencies 95
Unit 1 Handling Emergencies 96
Unit 2 Settling Guests'Complaints 101
Unit 3 Introduction to the Well-known Scenic Spots 105
Module 8 Departure 109
Unit 1 Checking Out 110
Unit 2 A Farewell Speech 115
Unit 3 A Brief Introduction to the Well-known Scenic Spots 118
参考文献 121