Chapter 1 Job Application 1
Chapter 2 Business Letters and Emails 15
Chapter 3 Notices， Memos and Minutes 33
Chapter 4 Social Communications 51
Chapter 5 Advertisements 71
Chapter 6 Press Releases 85
Chapter 7 Contracts 99
Chapter 8 Inquiry and Offer 121
Chapter 9 Order and Confirmation 135
Chapter 10 Complaints and Settlement 149
Chapter 11 Business Proposal 165
Chapter 12Business Report 185
附录 213
参考答案 243
参考资料 265