Unit One Travel Service 1
Text Travel Agency 1
Dialogue 1 Enquiring about the Touring Packages 5
Dialogue 2 Enquiring about the Bus Tour Itinerary 7
Dialogue 3 Enquiring about a Tour to Lushan Mountain 9
Supplementary Reading The Tourism Industry in China 10
Exercises 13
Unit Two Seeing in the Tourists 16
Text Welcome Speech 16
Dialogue 1 Meeting a Tour Group at the Airport 19
Dialogue 2 Meeting Tourists at the Railway Station 21
Dialogue 3 Meeting Tourists before Departing for a Tour 22
Supplementary Reading Skills of Reception 24
Exercises 27
Unit Three Hotel Accommodations 30
Text Star Hotels 30
Dialogue 1 Making Reservations 34
Dialogue 2 On the Way to the Hotel 36
Dialogue 3 Checking in 38
Supplementary Reading Hilton Hotels Corporation 39
Exercises 42
Text Chinese Cooking 45
Unit Four At the Restaurant 45
Dialogue 1 Making a Reservation for a Tourist Group 49
Dialogue 2 Recommending Dishes 51
Dialogue 3 Messing up the Order 53
Supplementary Reading Chinese Tea 55
Exercises 57
Unit Five Sightseeing 60
Text The Great Wall 60
Dialogue 1 Discussing the Itinerary to the Great Wall 63
Dialogue 2 On the Way to the Great Wall 65
Dialogue 3 Visiting the Great Wall 67
Supplementary Reading Chinese Gardens 69
Exercises 71
Unit Six Transportation 74
Text Transportation and Tourism 74
Dialogue 1 Choosing Means of Public Transportation 77
Dialogue 2 Booking Flight Tickets 78
Dialogue 3 Traveling by Air 80
Supplementary Reading Private Cars in China 81
Exercises 83
Text Spring Festival 86
Unit Seven Traditional Chinese Festivals 86
Dialogue 1 Couplets for the New Year 89
Dialogue 2 Paying a Lunar New Year's Visit 91
Dialogue 3 Setting off Firecrackers 92
Supplementary Reading The Moon Festival 94
Exercises 96
Unit Eight Chinese Customs 100
Text Folk Customs of China 100
Dialogue 1 Introducing the Customs of the Dragon Boat Festival 104
Dialogue 2 Talking about Minority Festivals 105
Dialogue 3 Talking about Gifts 107
Supplementary Reading Table Manners 109
Exercises 110
Unit Nine Entertainment 114
Text Beijing Opera 114
Dialogue 1 Bungee Jumping 117
Dialogue 2 Talking about Diving 119
Dialogue 3 Watching an Acrobatic Show 120
Supplementary Reading Extreme Sports 122
Exercises 124
Text The Supermarket in China 127
Unit Ten Shopping 127
Dialogue 1 At the Souvenir Department 130
Dialogue 2 Recommending Special Chinese Products 132
Dialogue 3 At the Jewelry Counter 133
Supplementary Reading The Famous Arts of China 135
Exercises 138
Unit Eleven Handling Problems 141
Text Skills for Handling Problems 141
Dialogue 1 Dealing with Complaints about Tour Service 144
Dialogue 2 Helping with Lost Baggage 146
Dialogue 3 Helping a Sick Tourist 148
Supplementary Reading Travel Tips for Traveling Abroad 150
Exercises 152
Unit Twelve Parting with the Tourists 154
Text Farewell Speech 154
Dialogue 1 Farewell at the Hotel 157
Dialogue 2 On the Way to the Airport 159
Dialogue 3 Seeing the Tourists off at the Airport 161
Supplementary Reading How to Survive the Airport Check-in 163
Exercises 164
Keys to the Exercises 167
参考文献 196