Unit 1.Property Management 1
Part 1.Text An Introduction to Property Management 1
Part 2.Dialogue Welcome!New Owners 11
Part 3.Supplementary Reading: 15
Passage A United States of America——A Melting Pot 15
Passage B American Festivals 17
Part 4.Practical Writing 18
Unit 2.Building Maintenance 19
Part 1.Text An Introduction to Building Maintenance 19
Part 2.Dialogue Move Into the New House 32
Part 3.Supplementary Reading:How To Be True To You Give wisely and carry a big stick 36
Part 4.Practical Writing 40
Unit 3.Performance of Building Services 41
Part 1.Text Performance of Building Services 41
Part 2.Dialogue Room Decoration 55
Part 3.Supplementary Reading: British Pub Customs 59
Part 4.Practical Writing个人简历写作参考 62
Unit 4.Security 64
Part 1.Text Security 64
Part 2.Dialogue Parking Car in the Community Ⅰ 77
Part 3.Supplementary Reading:Tips on Tipping 82
Part 4.Practical Writing求职信(Position Application) 85
Unit 5.Comprehensive Contract Maintennace 87
Part 1.Text Comprehensive Contract Maintennace 87
Part 2.Dialogue Parking in the Community Ⅱ 99
Part 3.Supplementary Reading:If Only 103
Part 4.Pratical Writing求职信范例 106
期中测试 108
Part 1.专业练习 108
Part 2.能力练习 115
Unit 6.Reducing Cost 124
Part 1.Text Reducing Cost 124
Part 2.Dialogue Welcoming the Visitors 136
Passage A China to Improve Community Health Service System 140
Part 3.Supplementary Reading: 140
Passage B President George W.Bush 141
Part 4.Practical Writing常用句首短语及句式(Phrases and Sentences used to Start an Essay) 144
Unit 7.Maintenance 146
Part 1.Text Maintenance 146
Part 2.Dialogue Pets Management 162
Part 3.Supplementary Reading: 166
Passage A Country Town 166
Passage B Thanks and Apologies 168
Part 4.Practical Writing常用句尾短语及句式(Phrases and Sentences Used to End and Essay) 170
Unit 8.Monitoring The Cleaning Contract 171
Part 1.Text Monitoring The Cleaning Contract 171
Part 2.Dialogue Cleaning Service in Community Ⅰ 184
Part 3.Supplementary Reading: 189
Passage A The Standard of Living 189
Passage B What does an astronaut look like? 191
Part 4.Practical Writing有关抱怨函的回复(Reply) 193
Part 1.Text Introduction 195
Unit 9.Emergency Evacuation 195
Part 2.Dialogue Cleaning Service in Community Ⅱ 207
Part 3.Reading Activity:A boy with a Mission 211
Part 4.Practical Writing海报启事范例 215
Unit 10.Improvements in Efficiency 217
Part 1.Text Improvements in Efficiency 217
Part 2.Dialogue Maintenance Service 236
Part 3.Supplementary Reading:Don't Sweat the Small Stuff 241
Part 4.Practieal Writing 演讲致辞 246
Part 1.专业练习 247
期末测试 247
Part 2.能力练习 257
附录一 本书练习答案Keys 266
附录二 物业管理从事人员日常用语 299
附录三 物业管理常用的信函、文本与合同(中文参考) 308
附录四 本书生词表Word List 315
附录五 不规则动词 326
参考文献 333