Chapter 1 An Introduction to Logistics 1
1.1 What Is Logistics 1
1.2 The Logistics of Business Is Big and Important 6
1.3 The Work of Logistics 11
1.4 Logistical Operations 17
Chapter 2 Customer Services 25
2.1 The Marketing and Logistics Interface 25
2.2 What Is Customer Service 30
2.3 Service-driven Logistics System 38
Chapter 3 Logistical Strategy 45
3.1 The Mission of Logistics Management 45
3.2 How Is Logistic Strategies Fit Achieved 49
Chapter 4 Inventory Strategies and Management 56
4.1 Inventory Functionality 56
4.2 Inventory Cost 59
4.3 Planning Inventory 63
4.4 Inventory Management Practices 70
5.1 The Role of Transportation 77
Chapter 5 Transportation Strategy 77
5.2 Factors Affecting Transportation Decision 82
5.3 Transportation Mode 87
5.4 Design Options for Transportation Network 95
5.5 Trade-off in Transportation Design 102
Chapter 6 Warehousing Management 107
6.1 Warehouse Role in Supply Chain 107
6.2 Warehouse Operations 113
6.3 Warehouse Planning 120
6.4 Initiating Warehouse Operations 125
Chapter 7 Logistic Information Technology 134
7.1 Importance of Information in Logistics 134
7.2 Information Technology 139
7.3 Information Technology in Practice 146
Chapter 8 Logistic Trend 151
8.1 Looking Toward the Next Decade 151
8.2 Nine Megatrends 158
参考译文 167
References 220