Unit 1 Planning Your Tourism Career 旅游生涯规划 1
Preview Travel Departments 旅游部门 1
Dialog Ⅰ What Are You Going to Do after Graduation 你毕业后打算做什么 2
Dialog Ⅱ I'm Interested in Waiting on Dining Guests 我愿意在餐厅工作 3
Dialog Ⅲ I'm Going to Be a Tour Guide 我想做导游 4
Reading Ⅰ A Job Advertisement 招聘广告 7
Reading Ⅱ An Application Letter 一封求职信 9
Listening Ⅰ A Job Interview on Hotel DJ 面试饭店舞池主持人 11
Listening Ⅱ A Tourist Career Interview 旅游生涯访谈 12
Speaking Ⅰ How to Talk about Plans 谈论计划 13
Speaking Ⅱ Your Self-Assessment 自我评价 16
Simulated Writing How to Write a Résumé 写简历 16
Unit 2 Holiday Booking 度假预订 20
Preview Types of Tours 旅游类型 20
Dialog Ⅰ Giving Information about Holiday Booking 旅游咨询 21
Dialog Ⅱ An FIT Holiday Booking 散客旅游预订 23
Dialog Ⅲ A Group Travel Reservation 团队旅游预订 25
Reading Ⅰ A Travel Advertisement 一则旅游广告 28
Reading Ⅱ A Letter on a Cruise Reservation 一封游轮预订信 30
Reading Ⅲ A Letter on a Travel Reservation 一封旅游预订信 31
Listening Ⅰ At the Travel Agency 在旅行社 33
Listening Ⅱ Giving Travel Information 旅游咨询 34
Listening Ⅲ Your Eco-Friendly Tour Company 生态环保型旅游公司 35
Speaking Ⅰ How to Receive Holiday Bookings 接待假日旅游预订 36
Speaking Ⅱ Your Favorite Modes of Travel 你的理想的旅游方式 38
Simulated Writing How to Write a Letter of Confirmation 写确认信 39
Unit 3 Travel Suppliers 旅游供应商 44
Preview Types of Travel Suppliers and Their Functions 旅游供应商类型与其功能 44
Dialog Ⅰ Booking a Charter Flight 包机预订 45
Dialog Ⅱ Making Rooms Arrangements with a Hotel 安排饭店订房 47
Dialog Ⅲ Arranging a Fam Trip to a Destination 安排景点考察 48
Dialog Ⅳ Attendant Service in the Air Cabin 航空乘客服务 50
Reading Ⅰ A Case of Passport and Visa Requirement 办理护照与签证要求 53
Reading Ⅱ A Hotel Confirmation Voucher 饭店（预订）确认凭证 54
Listening Ⅰ Air Passenger Reception and Seat Arrangement 航班乘客接待与引座 57
Listening Ⅱ Arranging a Trip for a Business Traveler 安排公司差旅服务 58
Speaking Ⅰ How to Make Airline Reservations 航班预订 59
Speaking Ⅱ What Incentive Travel Groups Want 奖励旅游团的需求 61
Simulated Writing How to Write a Reservation Fax Memo 写预订传真与备忘录 62
Unit 4 Meeting Guests 迎接客人 64
Preview Modes of Transport 交通方式 64
Dialog Ⅰ Meeting Guests at the Airport 接机服务 65
Dialog Ⅱ Meeting the Guest at the Railway Station 接站服务 66
Dialog Ⅲ On the Way to the Hotel 至饭店途中 67
Reading Ⅰ Introducing Domestic Tourist Resources 国内旅游资源介绍 69
Reading Ⅱ Welcome Speech by the Local Guide 地陪导游欢迎词 70
Listening Ⅰ At the Airport Representative Desk 在机场代表接待处 73
Listening Ⅱ Looking for Airport Shuttle Service Agent 找机场班车服务处 75
Speaking Ⅰ How to Meet Guests 迎宾服务 76
Speaking Ⅱ Message on the way to the Hotel 至饭店途中讲解词 78
Simulated Writing How to Write a Welcome Speech 写欢迎词 79
Unit 5 Hospitality Industry 旅游接待业 82
Preview Players of Hospitality 旅游接待部门 82
Dialog Ⅰ Giving Information about Hotels 饭店咨询 83
Dialog Ⅱ An Interview on Waitress 面试女服务员 85
Dialog Ⅲ A Talk with the Head Cook 与厨师长的谈话 87
Reading Ⅰ Hilton Brand 希尔顿（饭店）品牌 88
Reading Ⅱ Hyatt Hotels 凯悦（国际）饭店 90
Reading Ⅲ Hospitality Job Listing:Catering Manager 接待业工作岗位：餐饮经理 91
Listening Ⅰ Hotel Service 饭店服务 95
Listening Ⅱ Talking about Traveling Experiences 谈论旅游经历 97
Speaking Ⅰ How to Introduce Hospitality Facilities 介绍接待业设施 98
Speaking Ⅱ Levels of Positions in Hospitality 接待业工作结构 99
Simulated Writing How to Write a Hotel Brochure 撰写饭店宣传手册 100
Preview Room Types and Bed Sizes 客房类型与床位规格 104
Unit 6 Hotel Reservations 饭店客房预订 104
Dialog Ⅰ An FIT Room Reservation 散客预订 105
Dialog Ⅱ A Corporate Room Reservation 公司预订 107
Dialog Ⅲ A Guaranteed Reservation 有保证预订 108
Reading Ⅰ Process of Room Reservations 客房预订程序 110
Reading Ⅱ A Room Reservation Fax 客房预订传真 112
Listening Ⅰ Booking Rooms on the Phone 电话预订客房 114
Listening Ⅱ Room Overbooking 客房超额预订 115
Speaking Ⅰ How to Handle Guest Room Reservations 接待客房预订 116
Speaking Ⅱ Hotel Facilities 饭店设施 119
Simulated Writing How to Write a Confirmation Fax on Room Reservation 写客房预订确认传真 120
Unit 7 Hotel Check-in 饭店入住登记 123
Preview Room Status Definitions 房态定义 123
Dialog Ⅰ Checking in Guests Attending a Conference 参会客人入住登记 124
Dialog Ⅱ Checking in Guests with Reservations 有预订客人入住登记 125
Dialog Ⅲ Checking in Walk-in Guests 无预订客人入住登记 127
Dialog Ⅳ Checking in Guests with a Group Reservation 团队预订入住登记 128
Reading Ⅰ Process of Hotel Guest Registration 基本入住登记程序 130
Reading Ⅱ A Sample Registration Card 入住登记卡范例 131
Listening Ⅰ Hotel Check-in(1) 饭店入住登记服务（1） 133
Listening Ⅱ Hotel Check-in(2) 饭店入住登记服务（2） 135
Speaking Ⅰ How to Check in Guests 为客人办理入住登记 136
Speaking Ⅱ Whom a Hotel Can Refuse to Receive 饭店拒收哪些客人 138
Simulated Writing How to Write E-mail Letters 写电子邮件 139
Unit 8 Housekeeping Service 客房服务 141
Preview Names of Hotel Guest Room Facilities 饭店客房设施 141
Dialog Ⅰ Escorting the Guest into the Guest Room 陪送客人进房 142
Dialog Ⅱ Turn-Down Service in the Guest Room 开夜床服务 144
Dialog Ⅲ Taking the Room Service Order 客房送餐服务 145
Dialog Ⅳ Claiming for Damage of Room Facilities 客房设施损坏索赔 146
Reading Ⅰ Procedure for Some Housekeeping Services 客房服务部分程序 147
Reading Ⅱ The Laundry Price List 洗衣价格单 149
Listening Ⅱ Cleaning the Guest Room 客房清洁服务 152
Listening Ⅰ The Wake-Up Call Service 叫醒服务 152
Speaking Ⅰ How to Serve Occupying Hotel Guests 为住店客人服务 154
Speaking Ⅱ Changing Rooms 换房服务 156
Simulated Writing How to Write Message Notes 写留言条 157
Unit 9 Concierge Service 礼宾服务 159
Preview Posts at the Concierge 159
礼宾服务岗位名称 159
Dialog Ⅰ Bellman Service 行李员服务 160
Dialog Ⅱ Helping with Flight Ticket Booking 代订机票 161
Dialog Ⅲ Booking Theater Tickets for Guests 代订戏票 163
Dialog Ⅳ Renting a Car for Guests 代客租车 164
Reading Ⅰ Why Hire Hotel Concierges 雇用礼宾员的理由 166
Reading Ⅱ An Exhibition Promotion Letter 招展信函 167
Listening Ⅰ Arranging a Tour of the City 安排城区旅游 170
Listening Ⅱ Confirming the Flight Ticket 确认机票 171
Speaking Ⅰ How to Provide Concierge Services 礼宾服务用语 172
Speaking Ⅱ What a Concierge May Be Asked to Do 礼宾员职责 174
Simulated Writing How to Write a Thank-You Letter 写感谢信 175
Unit 10 Food Beverage Service 餐饮服务 177
Preview Methods of Cooking 烹饪方法 177
Dialog Ⅰ Booking a Table at a Restaurant 预订餐桌 178
Dialog Ⅱ Taking an à la Carte Order for Chinese-Style Food 中餐零点服务 180
Dialog Ⅲ Taking an Order for Western-Style Food 181
西餐零点服务 181
Dialog Ⅳ Serving the Buffet Dinner 冷餐宴会服务 183
Reading Ⅰ Food Beverage Event Order 餐饮服务任务单 185
Reading Ⅱ A Dinner Menu 餐饮菜单 187
Listening Ⅰ At the Café(1) 咖啡吧服务（1） 190
Listening Ⅱ At the Café(2) 咖啡吧服务（2） 191
Speaking Ⅰ How to Receive Restaurant Customers 餐厅接待用语 192
Speaking Ⅱ Handling Guest Complaints about Food Beverage 餐饮投诉处理 195
Simulated Writing How to Write a Function Order Sheet 餐饮预订服务单 196
Glossary(C—E) 199