Unit One Arrival 1
Lesson One 1
Dialogue 1 On an Airplane 1
Dialogue 2 Having Meals 1
Reading:Convenient Transportation of Shenyang 2
Lesson Two 7
Dialogue At the Customs 7
Reading:Customs Declaration 8
Dialogue At the airport 11
Lesson Three 11
Reading:Tips for meeting tour group at the airport 12
Lesson Four 15
Dialogue On the Way to the Hotel 15
Reading:Welcome Speech 17
Unit Two Front Office 21
Lesson One 21
Dialogue 1 Reservation 21
Dialogue 2 Accepting a Tour Group Reservation 21
Reading:Front Office Client and Types of rooms 22
Dialogue 2 Showing the Guest to His Room 27
Lesson Two 27
Dialogue 1 Reception 27
Reading:Concierge 29
Lesson Three 34
Dialogue 1 A Call to USA 34
Dialogue 2 Morning Call 35
Reading:Telephone Calls 36
Lesson Four 40
Dialogue Giving Information 40
Reading:Standard Phrase for Front Desk 41
Lesson Five 47
Dialogue 1 Complaints 47
Dialogue 2 Charging More 48
Reading:Complaints 48
Lesson Six 55
Dialogue 1 Foreign Currency Exchange 55
Dialogue 2 Paying by Credit Card or in Cash 56
Reading:Cashiers 57
Dialogue 1 Booking Seats 62
Dialogue 2 Banquet Reservations 62
Lesson One 62
Unit Three Food and Beverage 62
Reading:The Manager's Remarks 63
Lesson Two 67
Dialogue 1 Seating the Guests with a Reservation 67
Dialogue 2 Receiving the Dinners 67
Reading:Hostess 68
Lesson Three 72
Dialogue 1 Ordering in a Restaurant 72
Dialogue 2 Ordering Drinks 73
Reading:A wine captain's Introduction 74
Lesson Four 79
Dialogue 1 Normal Service for a Chinese Banquet 79
Dialogue 2 Serving the Dishes 79
Reading:Western Breakfast,Lunch and Dinner 81
Lesson Five 84
Dialogue 1 Handling Customer Complains about Food and Drink 84
Dialogue 2 Complaining about the Dishes 84
Reading:Complaints 85
Dialogue 1 Signing the Bill 90
Dialogue 2 Paying with Credit Card 90
Lesson Six 90
Reading:Restaurant Bills 91
Lesson Seven 94
Dialogue 1 Shanghai Cocktail 94
Dialogue 2 Chinese Liquors and Wines 95
Reading:Beverage Service 96
Lesson Eight 99
Dialogue 1 Western Breakfast 99
Dialogue 2 Dinner à la Carte 100
Reading:Fast Food 101
Dialogue A Bellboy Shows You to the Room 105
Lesson One 105
Unit Four Housekeeping Department 105
Reading:Bellboy 106
Lesson Two 109
Dialogue 1 Make Up the Room 109
Dialogue 2 Turn Down Service 109
Reading:Turn Down Service 110
Lesson Three 113
Dialogue 1 Room Service 113
Dialogue 2 Explaining the Minimum Charge 114
Reading:Room Service 114
Dialogue 1 Collecting the Laundry 119
Lesson Four 119
Dialogue 2 Complaints About the Laundry Service 120
Reading:Housekeeping Department 121
Lesson Five 125
Dialogue Lost and Found 125
Reading:Ways of Categorizing Hotels 126
Lesson Six 130
Dialogue Baby-sitting service 130
Reading:Housekeeping Supplies 130
Dialogue 1 Borrowing a Safety-Deposit Box 134
Dialogue 2 Borrowing an Iron Ironing Board 134
Lesson Seven 134
Reading:Safety-deposit Box 135
Lesson Eight 138
Dialogue 1 Business Center(1) 138
Dialogue 2 Business Center(2) 138
Reading:Business Center 139
Unit Five Shopping 144
Lesson One 144
Dialogue Buying a Cloisonné Ware 144
Reading:Cloisonné Wares 145
Dialogue Buying a Souvenir 148
Lesson Two 148
Reading:Porcelain 150
Lesson Three 153
Dialogue Buying the Traditional Chinese Painting 153
Reading:Traditional Chinese Painting 154
Lesson Four 158
Dialogue Buying a Piece of Jade Carving 158
Reading:Jade 160
Lesson Five 163
Dialogue Buying Cosmetics and a Watch 163
Reading:Nanjing Road 165
Lesson Six 167
Dialogue Bargain 167
Reading:Hong Kong 168
Unit Six Sightseeing 170
Lesson One 170
Dialogue Discussing the Itinerary 170
Reading 1:What Is Tourism? 172
Reading 2:Different Types of Tourists 174
Dialogue At Jiuzhaigou Valley 180
Lesson Two 180
Reading 1:Jiuzhaigou Valley 182
Reading 2:Huangguoshu Waterfall 184
Lesson Three 189
Dialogue A Trip to Yu Yuan Garden 189
Reading 1:Suzhou Garden 191
Reading 2:Humble Administrator's Garden 193
Lesson Four 198
Dialogue Sightseeing in Lushan 198
Reading 1:Mount Huangshan 200
Reading 2:Emei Shan 202
Lesson Five 207
Dialogue A Trip in Guilin 207
Reading 1:The Landscape in Guilin 208
Reading 2:The West Lake of Hangzhou 210
Lesson Six 216
Dialogue A Chat on the Scenic Spot 216
Reading 1:The Imperial Palace 217
Reading 2:The Summer Palace 220
Dialogue Visiting the Confucius Temple 225
Lesson Seven 225
Reading 1:The Great Wall 227
Reading 2:The Museum of Terra Cotta Warriors and Horses 229
Lesson Eight 235
Dialogue Chatting About the Longmen Caves 235
Reading 1:Mogao Grottoes 237
Reading 2:Chinese Murals 237
Unit Seven Departure 245
Lesson One 245
Dialogue 1 On the Way to the Scenic Spot 245
Dialogue 2 Services in the Scenic Spot 246
Reading:Facial Makeup in Peking Opera 248
Lesson Two 252
Dialogue Checking Out 252
Reading:Paying Tips in Foreign Restaurants 253
Lesson Three 257
Dialogue Seeing guests off 257
Reading:Tips for Departure 257
Lesson Four 261
Dialogue Checking in at the Airport 261
Reading:A Farewell Speech 262