Unit 1 How Does One Become a Secretary? 1
Section 1 Being Interviewed 1
Section 2 Preparing an Interview 4
Section 3 Writing a Cover Letter and a Resume 7
Section 4 Getting Some Knowledge of a Secretary 10
Unit 2 How Does a Secretary Work in the Office? 13
Section 1 Meeting the Office Staff 13
Section 2 Getting Along Well with One's Boss and Colleagues 15
Section 3 Getting Some Knowledge of English Letters(1) 18
Section 4 Getting Some Knowledge of Business Etiquette(1) 22
Unit 3 How Does a Secretary Receive Visitors? 25
Section 1 Dealing with Visitors 25
Section 2 Being Courteous and Efficient 28
Section 3 Getting Some Knowledge of English Letters(2) 31
Section 4 Getting Some Knowledge of Business Etiquette(2) 33
Unit 4 How Does a Secretary Handle Phone Calls? 37
Section 1 Making and Answering Phone Calls 37
Section 2 Telephoning Effectively 40
Section 3 Writing a Letter of Introduction 43
Section 4 Getting to Know Diplomacy(1) 45
Unit 5 How Does a Secretary File Effectively? 48
Section 1 Filing 48
Section 2 Filing Effectively 50
Section 3 Writing a Letter of Congratulation 53
Section 4 Getting to Know Diplomacy(2) 55
Unit 6 How Does a Secretary Deal with Meetings? 57
Section 1 Taking the Minutes at a Meeting 57
Section 2 Learning How to Take the Minutes 59
Section 3 Writing a Letter of Invitation(1) 62
Section 4 Preparing a Meeting 65
Unit 7 How Does a Secretary Host the Visitors from Abroad? 68
Section 1 Hosting American Visitors 68
Section 2 Being Dignified and Gracious 71
Section 3 Writing a Letter of Invitation(2) 73
Section 4 Getting to Know Christianity(1) 76
Unit 8 How Does a Secretary Deal with Speeches? 79
Section 1 Interpreting at a Banquet 79
Section 2 Getting Some Knowledge of Speeches 81
Section 3 Writing Ceremonial Speeches(1) 84
Section 4 Getting to Know Christianity(2) 87
Unit 9 How Does a Secretary Make Arrangements for Business? 91
Section 1 Making an Itinerary 91
Section 2 Planning Effectively 94
Section 3 Writing Ceremonial Speeches(2) 97
Section 4 Getting to Know Islam(1) 99
Unit 10 How Does a Secretary Make Reservations? 102
Section 1 Booking Airline Tickets 102
Section 2 Booking Effectively 104
Section 3 Writing Memos 107
Section 4 Getting to Know islam(2) 109
Unit 11 How Does a Secretary Become an Efficient Guide? 113
Section 1 Visiting the Great Wall 113
Section 2 Being a Good Guide 116
Section 3 Learning How to Make an Agenda 118
Section 4 Getting to Know Buddhism 121
Unit 12 How Does a Secretary Interpret in Negotiations? 124
Section 1 Acting as an Interpreter in Negotiations 124
Section 2 Interpreting Effectively 128
Section 3 Writing a Letter of Condolence 131
Section 4 Speaking English with Correct Pronunciation and Intonation(1) 133
Unit 13 How Does a Secretary Deal with a Business Contract? 135
Section 1 Talking About a contract Draft 135
Section 2 Getting Some Knowledge of a Business Contract 137
Section 3 Learning How to Draft a Business Contract 140
Section 4 Speaking English with Correct Pronunciation and Intonation(2) 145
Unit 14 How Does a Secretary Guide the Guests to Go Shopping in China? 149
Section 1 Purchasing 149
Section 2 Being Jack of All Trades and Master of None 151
Section 3 Writing a Letter of Thanks(1) 154
Section 4 Being a Cailigrapher of English Handwriting 156
Unit 15 How Does a Secretary Say Goodbye Impressively? 161
Section 1 Seeing the Guests off at the Airport 161
Section 2 Saying Goodbye Impressively 163
Section 3 Writing a Letter of Thanks(2) 165
Section 4 Getting More Information About a Secretary 168
附录一：名言、古训 171
附录二：常用缩略词对照表 173
附录三：主要参考文献 176