Part One English for Public Relations 公关礼仪英语 3
1．Greetings 礼仪问候 3
2．Receiving Guests 热情待客 9
3．Introduction 公关介绍 18
4．Saying Good-bye 婉转道别 28
5．Making Apologies 诚恳道歉 34
6．Agreement Disagreement 赞成和反对 44
7．Congratulations 衷心祝贺 57
8．Presenting a Gift 恰当赠礼 61
9．Compliment 诚意赞美 67
10．Festival Greetings 节日祝福 70
Part Two English for Routines 日常事务英语 79
1．Making an Appointment 洽谈预约 79
2．Arranging a Meeting 安排会议 86
3．Dealing with Complaints 处理投诉 92
4．Taking a Message 记录留言 97
5．Making Restaurant Reservation 预订餐馆 103
6．Making Room Reservation 预订房间 108
7．Booking Tickets 出差订票 115
8．Invitation 121
邀请赴宴 121
9．Meeting at the Airport 接机迎客 127
10．Visiting 商务参观 133
11．Visiting Customers 拜访客户 140
12．Interview 招聘员工 146
13．Making Company Introduction 介绍公司 155
14．Announcement 通知开会 161
15．File Management 档案管理 166
16．Mail 商务信涵 170
17．Fax Photocopy 传真和复印 175
Part Three English for Communicate with Leaders 与领导沟通事宜英语 175
1．Asking for Pay Raise 请求加薪 183
2．Asking for a Leave 请假休息 191
3．Resignation 另谋高就 197
4．Trip Arrangement 行程安排 202
5．Being Late 上班迟到 208
6．Work Instruction 工作指示 213
7．Work Report 汇报工作 220