Chapter One Introduction to Letter Writing 1
What Is Letter Writing 1
Types of English Letters 2
Forms of English Letters 3
Parts of English Letters 6
How to Write Good English Letters 8
Chapter Two Personal Correspondence 23
What Is Personal Correspondence 23
How to Write Personal Correspondence 24
Sample Personal Letters 30
Chapter Three Business Correspondence(A) 53
What Is Business Correspondence 53
How to Write a Business Letter 53
Writing Envelopes 66
Chapter Four Business Correspondence(B) 73
Writing Principles 73
Principles in the Writing Process 76
Form Letters 94
Chapter Five Social Correspondence 113
What Are Social Letters 113
Letters of Introduction 115
Letters of Invitation 119
Letters of Complaint 123
Leters of Apology and Explanation 128
Thank-you Letters 131
Letters of Congratulations 134
Chapter Six Cards and Certificates 144
Cards 144
New Year Cards and Christmas Cards 145
Birthday Cards 147
Invitation Cards 152
Thank-you Cards 156
Certificates 159
Certificates of Honor/Recognition 160
Graduation and Degree Certificates 161
Other Kinds of Certificates 176
Chapter Seven Applications 184
Letters of Application 184
Résumés 194
Letters of Recommendation 199
Interviews 203
Letters of Acceptance or Refusal 206
Chapter Eight The Internet 212
Chapter Nine E-Mail,Mailing Lists,and Newsgroups 231
Chapter Ten Telephone and Fax 252