Chapter One Office Routines 1
Project One 电话沟通 1
Part one:知识目标 2
Part two:实训练习 5
Part three:实训评估 7
Project Two 信函管理 8
Part one:知识目标 9
Part two:实训练习 16
Part three:实训评估 19
Project Three 时间管理 20
Part one:知识目标 20
Part two:实训练习 27
Part three:实训评估 27
Chapter Two Business Trip 29
Project one 商务旅行准备 29
Part one:知识目标 29
Part two:实训练习 34
Part three:实训评估 34
Project Two 商务旅行中 35
Part one:知识目标 36
Part two:实训练习 42
Part three:实训评估 44
Project Three 培养跨文化交际意识 45
Part one:知识目标 45
Part two:实训练习 54
Part three:实训评估 54
Chapter Three Reception 57
Project One 来宾接待 57
Part one:知识目标 57
Part two:实训练习 67
Part three:实训评估 69
Project Two 商务接待 70
Part one:知识目标 71
Part two:实训练习 80
Part three:实训评估 81
Chapter Four Meetings 83
Project One 公司内部会议 83
Part one:知识目标 84
Part two:实训练习 95
Part three:实训评估 96
Project Two 公司年会 98
Part one:知识目标 98
Part two:实训练习 107
Part three:实训评估 107
Project Three 展会 110
Part one:知识目标 110
Part two:实训练习 121
Part three:实训评估 121
参考文献 125