Unit 1 Principles，Parts and Layout of Business Letters 1
Unit 2 Establishing Business Relations 11
Unit 3 Enquiries & Quotations 18
Unit 4 Orders & Acknowledgement 29
Unit 5 Payment 39
Unit 6 Insurance 50
Unit 7 Packing 58
Unit 8 Shipment 70
Unit 9 Negotiation & Conclusion of Sales Contract 82
Unit 10 L/C Check & Amendment 107
Unit 11Claims & Arbitration 129
Revision Business English Test 144
Bibliography 156