Chapter 1 Structure and Layout of International Business Letter 1
Chapter 2 Writing for Effectiveness 22
Chapter 3 Tactics of Written Negotiation 42
Chapter 4 Letters for Preparations before Trades 59
Chapter 5 The Procedures of Written Negotiation 82
Chapter 6 Orders 95
Chapter 7 Sales Promotion 114
Chapter 8 Terms of Payment 126
Chapter 9 Packing 141
Chapter 10 Shipment 153
Chapter 11 Insurance 165
Chapter 12 Complains,Claims and Adjustments 176
Chapter 13 Joint Venture 193
Wordlist 213
Useful Phrases 225
Sources 238