Unit 1 It's My First Day 1
Unit 2 My Duties 14
Unit 3 May I Help You？ 27
Unit 4 If You Receive a Complaint 39
Unit 5 Together We Are Stronger 52
Unit 6 Plan Your Work,Work Your Plan 65
Unit 7 Safety Is Everyone's Responsibility 78
Unit 8 Job Hunting 94
Keys to the Exercises 110