Unit 1 Hotel Industry 1
Unit 2 Interview and Orientation 25
Unit 3 The Front Office 35
Unit 4 Business Centre 57
Unit 5 Housekeeping Department(Ⅰ) 71
Unit 6 Housekeeping Department(Ⅱ) 85
Unit 7 Food and Beverage Department 95
Unit 8 Shopping Arcade 111
Unit 9 Hea1th and Recreation Center 121
Unit 10 Accounting Department 139
Unit 11 Security Department 149
Unit 12 Handling Complaints 159
Unit 13 Advertising and Marketing 177
Unit 14 Trend for Hospitality Industry 189
Key to Exercises 205
Appendix 229
参考文献 235