Chapter One Secretary Tel Work 电话工作篇 1
Ⅰ Booking Tickets 电话订票 3
Ⅱ Booking a Room 电话订房 9
Ⅲ Making Telephone Appointments 电话预约 14
Ⅳ Thanks 电话致谢 20
Ⅴ Having the Wrong Number 打错电话 25
Ⅵ Telephone Message 电话留言 29
Chapter Two Secretary Office Work 办公室工作篇 35
Ⅰ File Keeping 文件归档 37
Ⅱ Computer Operation 电脑操作 44
Ⅲ Letter，Fax and Telegram 信件、传真和电报 49
Ⅳ Job Meetings 工作会议 57
Ⅴ Advertising for Staff 招聘员工 64
Ⅵ Handling Complaints 处理投诉 72
Chapter Three Conduct of Business 对外事务篇 79
Ⅰ Taking Part in Trade Show 参加商展 81
Ⅱ Demonstrating Merchandise 展示商品 88
Ⅲ Visiting the Factory 参观工厂 95
Ⅳ Negotiating Professional Work 洽谈业务 100
Ⅴ Signing a Contract 签订合同 104
Ⅵ Cooperation 合作 110
Chapter Four Social Secretary 社交篇 117
Ⅰ Visiting Colleagues 拜访同事 119
Ⅱ Helping Each Other 同事互助 125
Ⅲ Going to a Party 参加聚会 131
Ⅳ Taking Leave 道谢告辞 136
Ⅴ Consolation 安慰 140
Ⅵ Giving Ones Opinion on… 对于……谈自己的看法 145
Chapter Five Career 职场风云篇 151
Ⅰ Promotion 升职 153
Ⅱ Firing 解雇 158
Ⅲ Coming Late 工作迟到 163
Ⅳ Having a Holiday 休假 168
Ⅴ Resigning Application 请求辞职 173
Ⅵ Asking for a Raise 涨工资 179
Chapter Six Spare Time Activities 业余生活篇 185
Ⅰ Taking a Vacation 度假 187
Ⅱ At the Theater，Cinema or Musical Hall 在剧院、电影院或音乐厅 192
Ⅲ At the Bar 酒吧畅饮 197
Ⅳ Visiting an Art Exhibition 参观艺术展览 202
Ⅴ Camping and Outing 野营与野餐 208
Ⅵ Surfing the Internet 上网 213